By Corporate English Solutions

16 April 2024 - 10:43

Evaluating impact - Reporting training ROI in the midst of change and transformation II

While many organisations have adopted innovative approaches to implementing learning during change, reporting training ROI often falls short. Tools can lack the flexibility and agility to adapt to rapidly shifting priorities and immediate needs, resulting in incomplete or outdated insights that hinder effective decision-making and resource allocation.

Discover how you can adopt a dynamic, forward-thinking approach, ensuring your training ROI reporting provides timely insights tailored to the evolving needs of your organisation and communicating impact with confidence during times of change and transformation.


Reading time: 5 minutes

Picture this: You're tasked with evaluating and reporting the impact of your organisation's training programmes in the midst of a significant period of change and transformation. As you sit down to assess the data using traditional reporting tools, you realise that the methods you've relied on in the past may not be equipped to handle the complexities of the current landscape. Sound familiar?

In the dynamic landscape of organisational change and transformation, it's essential to align training and skills development with change initiatives, engage teams through relevant and personalised learning, and optimise budgets to maximise impact. While many organisations have adopted innovative approaches to implementing learning to achieve this, many reporting tools still fail to meet stakeholder needs during change. 


Because they often lack the flexibility and agility to adapt to rapidly shifting priorities and immediate needs, resulting in incomplete or outdated insights that hinder effective decision-making and resource allocation.

But fear not! Despite these challenges, there are key strategies that can support you in ensuring your tools and reporting provide timely insights tailored to the evolving needs of your organisation. Read on to discover how you can adopt a dynamic, forward-thinking approach, evaluating impact and reporting training ROI with confidence during times of change and transformation.

1. Develop targeted, agile measurement frameworks 

Measuring skills development during change programmes needs to be relevant, timely and valuable. By adopting targeted, agile measurement frameworks, you can report performance metrics that not only align with long-term objectives, but also track immediate transformation goals. 

Communicate regularly with key stakeholders to stay up to date on the objectives and progress of change initiatives. Identify metrics important to them and tailor your measurement frameworks to their specific needs, providing actionable insights that enable them to make timely decisions, maximise the skills of their teams, and pivot their change strategies if needed. 

Incorporate leading indicators that offer early signals of progress or success. These insights provide a glimpse into future outcomes, helping you track progress towards change goals and identify potential obstacles before they become significant hurdles. Assess the pace of skill acquisition and learning transfer to forecast future skills capabilities, demonstrating the relevance and effectiveness of training programmes in meeting transformation goals.

Keep tabs on learner engagement - it's a powerful indicator of early buy-in and readiness to embrace change. Measure the time and effort employees invest in developing new skills. Their commitment reflects enthusiasm for growth and adaptability, crucial for navigating change successfully.

Adopt a dynamic and iterative approach to your measurement strategy, one that embraces flexibility and adaptability. Ensure your metrics are not set in stone but can be refined in response to shifting priorities and evolving circumstances. Use stakeholder feedback on the relevance and effectiveness of the metrics to fine-tune your approach and ensure it remains aligned with the changing needs of the organisation.

2. Collect real-time data and adopt dynamic reporting tools

Dynamic measurement frameworks call for dynamic reporting, utilising real-time data and insights. 

Implement dynamic ROI analysis using interactive, flexible reports that adapt to changing data or metrics in real time. Users should be able to drill down into specific details, tailor reports to their preferences, customise layouts and visualisations, and explore data from different angles. Real-time reporting ensures that when organisational priorities shift, reports can be easily updated with the latest information and insights needed.

When it comes to dynamic reporting, having the right tools is essential. Start by assessing your Learning Management System (LMS) for built-in features like customisable dashboards and interactive visualisations. Identify any gaps, such as limited interactivity or access to real-time data. Explore integration options to enhance your LMS's capabilities with additional tools or platforms. Seek solutions that seamlessly integrate with your LMS, leveraging data from user interactions. You can also explore add-ons or plugins available in the marketplace or app store features.

Effective dynamic reporting needs collaboration. Begin by customising reporting templates, tailoring them to include interactive elements and real-time data updates. Provide user training to ensure they can navigate and maximise the value of dynamic reporting features. Collecting user feedback is essential—gain input on usability and functionality to inform future enhancements. Lastly, keep a close eye on performance and usage metrics to continuously refine and improve your reporting.

3. Engage stakeholders with targeted communication 

In the dynamic landscape of transformation efforts, it's crucial to ensure that your training ROI reports capture the attention of busy managers and convey the value of learning programmes in driving success. 

One size does not fit all. Use metrics from your agile measurement frameworks and data from real-time reporting tools to customise report content and provide targeted, short reports that address stakeholder concerns and align with their priorities. Demonstrate how learning initiatives contribute to achieving broader business goals and objectives, both during and post transformation. Include actionable recommendations for next steps based on the training ROI findings to empower stakeholders to take informed action. 

Use visualisations to make complex information more digestible and leave a lasting impression on stakeholders. Select charts, graphs, and infographics to bring your data to life. 

Numbers alone can only tell part of the story. To truly engage stakeholders, use storytelling techniques and frame your training ROI reports as compelling narratives. Weave in real-life examples, case studies, and success stories to illustrate the tangible impact of learning initiatives on organisational performance and success.


Embracing dynamic measurement frameworks and real-time reporting lays the foundation for agile adaptation and continuous improvement in training strategies. 

However, it's crucial not to lose sight of long-term learning objectives. Remind stakeholders that skill acquisition often takes weeks, months, or even years. Strike a balance by integrating agile measurement frameworks and real-time reporting with a broader assessment of performance metrics over time. This holistic approach ensures that both immediate needs and long-term goals are addressed effectively, enabling organisations to drive sustained growth and success.

British Council has almost 90 years’ experience of partnering with organisations and individuals in over 200 countries. Our assessment and reporting solutions and client dashboards support you to effectively communicate ROI of training during times of change and transformation. 

Partner with us to develop skills your teams need to thrive in today's rapidly evolving workplace landscape and emerge stronger amidst change.

Read about our customised programmes, download our Corporate English Solutions brochure  or book a free consultation.